Terms & Conditions

By booking a tour, shuttle or service with us, you acknowledge that you have read, understand and agree to be bound by these Terms. If you make a booking on behalf of other participants, you guarantee that you have the authority to accept and do accept these Terms on behalf of the other participants in your party. Check all details of your chosen tours, transfer or services (including the price) with us at the time of booking.


Your booking is confirmed and a contract exists when Tukan Shuttles & Adventures issues a written confirmation after receipt of the applicable deposit amount. Please check your confirmation carefully and report any incorrect or incomplete information to Tukan Shuttles & Adventures or authorized agent immediately. Please ensure that names are exactly as stated in the relevant passport.

You must be at least 18 years of age to make a booking and you agree to provide full, complete and accurate information to Tukan Shuttles & Adventures.

You must provide any medical information reasonably requested by the Tukan Shuttles & Adventures and may be required to complete a medical information form if requested by Tukan Shuttles & Adventures.


By booking on behalf of other participants, you are deemed to be the designated contact person for every participant included on that booking. This means that you are responsible for making all payments due in connection with your booking, notify Tukan Shuttles & Adventures or your travel agent if any changes or cancellations are required and keep your party informed.

By booking on behalf of another person or persons, you represent and warrant that you have obtained all required consents. You are responsible for verifying that any information you provide on behalf of another participant is complete and accurate and Tukan Shuttles & Adventures will under no circumstances be liable for any errors or omissions in the information provided to complete a booking.


You agree to honestly disclose all relevant medical condition accurately and fully to Tukan Shuttles & Adventures prior to booking a product or service. Tukan Shuttles & Adventures will maintain the information in accordance to Tukan Shuttles & Adventures Privacy Policy. 

Tukan Shuttles & Adventures reserves the right to request further information or professional medical opinions where necessary, as determined in its discretion, for your safety or the safe operation of a tour.

Tukan Shuttles & Adventures  reserves the right to deny you permission to participate in any aspect of a tour at any time and at your own risk and expense where Tukan Shuttles & Adventures determines that your physical or mental condition renders you unfit to participate or you represent a danger to yourself or others.

Pregnancy is considered a medical condition and must be disclosed to Tukan Shuttles & Adventures at the time of booking. Tukan Shuttles & Adventures may refuse to carry women who are over 24 weeks pregnant and may refuse to carry anyone with certain medical conditions if reasonable accommodation or alternatives cannot be arranged.

In the event that you do not complete the required Medical Form or provide medical information reasonably requested by Tukan Shuttles & Adventures for any reason by the deadline indicated given, Tukan Shuttles & Adventures reserves the right to cancel your booking and all applicable cancellation fees will apply.

You are responsible for assessing whether a tour is suitable for you. You should consult your physician to confirm your fitness for travel and participation in any planned activities. You should seek your physician’s advice on vaccinations and medical precautions. Tukan Shuttles & Adventures does not provide medical advice. It is your responsibility to assess the risks and requirements of each aspect of the tour or services based on your own unique circumstances, limitations, fitness level and medical requirements.


Any special requirements must be disclosed to Tukan Shuttles & Adventures at the time of booking. Tukan Shuttles & Adventures will use reasonable efforts to accommodate special requirements or requests but this is not always possible given the nature of the site and we cannot guarantee that it will be accommodated, however we will do our best given sufficient time of notice.  

As for guest(s) with disabilities, Tukan Shuttles & Adventures makes every reasonable effort to accommodate all passengers’ needs; however, our vehicles are not equipped with disability access, wheelchairs and other disability aids. We assume no responsibility for injury or any inconvenience in this regard. We cannot guarantee hotel rooms for our customers with disabilities either when booking and overnight trip with hotel accommodation included. However, we will do our very best to try to reserve the appropriate room, if available. Passengers with disabilities and/or any other health issues must advise and inform Tukan Shuttles & Adventures by email at the time of making the reservation. We reserve the right to decline a booking should it be determined that we are unable to properly accommodate or meet our obligations towards that passenger(s) and or for safety considerations.

Certain activities may be inaccessible to you if your mobility is limited in any way. All food allergies and dietary restrictions must be disclosed at the time of booking. Tukan Shuttles & Adventures cannot guarantee that dietary needs or restrictions can be accommodated. Any special requests or requirements do not form part of these Terms or the contract between you and Tukan Shuttles & Adventures. Tukan Shuttles & Adventures is not liable for any failure to accommodate or fulfill such requests.


Anyone under the age of 18 on the date of first travel is considered to be a minor. Minors must always be accompanied by an adult. One adult may accompany up to two minors or more. The minimum age for minors depends on the tour, most tour description has the minimum tour age.

All bookings with a minor are subject to review and approval by Tukan Shuttles & Adventures. It is required by applicable law for any minor to travel with the consent of a parent or guardian or any other person, the accompanying adult is responsible for securing all consents, documentation and ensuring that they and the minor(s) meet all legal requirements to travel, to enter into and depart from Belize. Tukan Shuttles & Adventures will not be responsible for any fees, damages, or losses incurred as a result of any failure to secure necessary consents, permits, and approvals.

Adults with a minor is jointly and severally responsible for the behavior, wellbeing, supervision and monitoring of such minor(s), and jointly and severally accepts these Terms for and on behalf of any minor(s) on their booking, including all assumptions of risk and liability. Tukan Shuttles & Adventures does not provide care services for minors and expressly disclaims any responsibility for chaperoning or controlling any minor(s).


You acknowledge that adventures travel and the products and services offered by Tukan Shuttles & Adventures may involve a significant amount of risk to your health and safety.

 By traveling with Tukan Shuttles & Adventures you acknowledge that you have considered any potential risks to health and safety. You hereby assume responsibility for all such risks and release Tukan Shuttles & Adventures from all claims and causes of action arising from any losses, damages or injuries or death resulting from risks inherent in travel, including adventure travel specifically, visiting sites, and participating in adventurous activities such as those included in the products and services itineraries or otherwise offered by Tukan Shuttles & Adventures. Tukan Shuttles & Adventures requires that you confirm your assumption of this responsibility by completing the participation waiver (the “Waiver”) prior to departing on your tour.

You acknowledge that the degree and nature of personal risk involved depends on the products or services booked and the location(s) in which a product or service operates, and that there may be a significant degree of personal risk involved in participating, particularly participating in physical activities, travel to remote locations, carriage by watercraft, participation in “extreme sports” or other high-risk activities.

 You acknowledge that Belize is a developing country, where the standards of hygiene, accommodation or transportation where the products and services take place may reasonably be lower that the standards you may expect in your home country or region.

You agree that Tukan Shuttles & Adventures is not responsible for providing information or guidance with respect to local customs, weather conditions, specific safety concerns, physical challenges or laws in effect in any locations where a tour, product or service is operated. You acknowledge you have considered the potential risks, dangers and challenges and your own personal capabilities and needs, and you expressly assume the risks associated with travel under such conditions.

You must at all times strictly comply with all applicable laws and regulations of Belize. Should you fail to comply with the above or commit any illegal act when on tour, transfer or using our services, if in the opinion of Tukan Shuttles & Adventures (acting reasonably), your behavior is causing or is likely to cause danger, distress or material annoyance to others, Tukan Shuttles & Adventures may terminate your travel arrangements on any product or service immediately at your expense and without any liability on Tukan Shuttles & Adventures part. You will not be entitled to any refund for unused or missed services or costs incurred as a result of termination of your travel arrangements, including, without limitation, return travel, accommodations, meals, and incidentals.

You are responsible for any costs (including repair, replacement and cleaning fees) incurred by Tukan Shuttles & Adventures or the Tour Operator’s suppliers for property damage, destruction or theft caused by you while on a Tour. You agree to immediately report any pre-existing damage to a representative of the Tour Operator and staff of the accommodation, transportation service, or facility as soon as possible upon discovery.

You agree to take all prudent measures in relation to your own safety while on Tour including, but not limited to, the proper use of safety devices (including seatbelts, harnesses, flotation devices and helmets) and obeying all posted signs and oral or written warnings regarding health and safety. Neither the Tukan Shuttles & Adventures nor its Third-Party Suppliers (as defined herein) are liable for loss or damages caused by your failure to comply with safety instructions or warnings.

You agree to bring any complaints to Tukan Shuttles & Adventures as soon as possible in order to provide us with the opportunity to properly address such complaint. You agree to inform your tour guide, or Tukan Shuttles & Adventures front desk directly. Tukan Shuttles & Adventures assumes no liability for complaints that are not properly brought to Tukan Shuttles & Adventures attention and we cannot resolve or attempt to resolve complaints until proper notice is provided. Any complaint made after the completion of a Tour must be received in writing by Tukan Shuttles & Adventures within 30 days of the last day of travel of the booking in question.

Tukan Shuttles & Adventures is entitled to all the rights, defenses, immunities and limitations available, respectively, to the actual carrier and under the relevant Conventions, and nothing in these Terms will be deemed as a surrender thereof. To the extent that any provision in these Terms is made null and void by any legislation compulsorily applicable or is otherwise unenforceable, it shall be void to that extent but not further. The Tour Operator’s liability will not at any time exceed that of the carrier under its Conditions of Carriage and applicable or incorporated conventions or other legislation. Any liability in respect of death and personal injury and loss of damage to luggage which the Tour Operator may incur, whether under the contract with you in accordance with these Terms or otherwise, will always be subject to the limits of liability contained in insurance coverage contract for death and personal injury.

Notwithstanding anything to the contrary elsewhere in these Terms, Tukan Shuttles & Adventures will not in any circumstances be liable to you for any loss or anticipated loss of profit, loss of enjoyment, loss of revenue, loss of use, loss of contract or other opportunity nor for any other consequential or indirect loss or damage of a similar nature.

Tukan Shuttles & Adventures may incur for the negligent acts or omissions of its third party suppliers to a be limit of 50% of the price which you paid for the applicable Tour in the event of negligence of the third party supplier, not including insurance premiums and administration charges.

Tukan Shuttles & Adventures liability does not exceed $500.00bz in the event of loss or damage to luggage and other personal possessions. If item is under $50.00bz, the cost of the item will be covered. 

Tukan Shuttles & Adventures is not liable for any loss of or damage to valuables of any nature caused a provider or third-party supplier.

 You agree that you will be precluded from making a double recovery by making the same claims and seeking recovery against the Tour Operator and its contractors or other third parties.


Tukan Shuttles & Adventures makes arrangements with accommodation providers, activity providers, transfer operators, water sports operators, tours and local guides, and other independent parties (“Third Party Suppliers”) to provide you with some or all of the components of your booking. Third Party Suppliers may also engage the services of local operators and sub-contractors. Although Tukan Shuttles & Adventures takes all reasonable care in selecting Third Party Suppliers, Tukan Shuttles & Adventures is unable to control Third Party Suppliers and does not supervise Third Party Suppliers and therefore cannot be responsible for their acts or omissions. Any services provided by Third Party Suppliers are subject to the terms and conditions imposed by these Third-Party Suppliers and their liability is limited by their tariffs, conditions of carriage, tickets and vouchers and conventions and agreements that govern the provision of their services. These may limit or exclude liability of the Third-Party Supplier. You acknowledge that Third Party Suppliers operate in compliance with the applicable laws of the country in which they operate and the Tour Operator does not warrant that any Third-Party Supplier is in compliance with the laws of your country of residence or any other jurisdiction.

Tukan Shuttles & Adventures is not liable and will not assume responsibility for any claims, losses, damages, costs or expenses arising out of inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from the act or omission of any party other than Tukan Shuttles & Adventures and its employees.

Tukan Shuttles & Adventures is not liable for the acts or omissions, whether negligent or otherwise, of Third-Party Suppliers or any independent contractors.

  1. OPTIONAL Add-ons

“Optional Add-ons” refers to any activity, transportation, meal, product or service not expressly included in the product itinerary or price of the product and which does not form part of the product.

You agree that any assistance given by Tukan Shuttles & Adventures representative(s) in arranging, selecting, or booking, any Optional Add-on’s  is purely at your request and Tukan Shuttles & Adventures makes no warranties and expressly disclaims any liability whatsoever arising from participation in Optional Extras or any information provided by any representative of the Tour Operator regarding any Optional Extras.

You release the Tukan Shuttles & Adventures from all claims and causes of action arising from any damages, loss of enjoyment, inconvenience, or injuries related to or arising from participation in or booking of Optional Add-ons.

You acknowledge and agree that any liability for loss, damages, death, personal injury, illness, emotional distress, mental suffering or psychological injury or loss of or damage to property associated with Optional Add-on’s is the sole responsibility of the third party providing that service or activity.


Tukan Shuttles & Adventures reserves the right to update or alter these Terms at any time, and will post the amended Terms on the Tukan Shuttles & Adventures website at www.tukantravelbelize.com.  Any amendment will take effect immediately after being posted to Tukan Shuttles & Adventures website.  An up to date copy of these Terms, as amended, may be accessed at any time on the website and will be sent to you upon written request to Tukan Shuttles & Adventures. You are deemed to have accepted any amendments to these Terms on the date that is 7 days after our posting on the Tukan Shuttles & Adventures website. Tukan Shuttles & Adventures recommends that you refer to the Terms prior to travel to familiarize yourself with the most up-to-date version available.

Cancellation Policy

A full refund will be granted if cancellation is received between 8 to 30 days prior to arrival. 

A 50% refund will be granted if cancellation is done 7 days prior to arrival. 

No refund is given 6 days prior to arrival of any tour, shuttle or package. 

If any cancellation is made after the 30 days on tours, packages or services, a 30% fee will be charged and for moving the date of any tour, package or shuttles 24 hrs. prior to departure. 

Tours cancel due to weather conditions will be reschedule for the following day. 

All cancellations must be received in writing and confirmed by Tukan Shuttle & Adventures.

No Shows or Premature departure (No Refund).

 No refunds will be given for unused package portions or tours.

Note that your credit card company may have additional charges for foreign transactions and there may be a credit card, or BANK FEE/EXCHANGE RATE CHARGES added to the total authorized for credit card charges.

Please note that we do not have any control over these charges which they make directly to you. We charge only the amount that is authorize to us.

We accept VISA, & MASTER CARD for payments.

Tukan Shuttles & Adventures will not provide any refund due to delay, late cancellation, or in the event prior to disruption caused by the laws, regulations, acts or failures to act, demands, orders, or interpositions of any government or any subdivision or agent due to failure of proper documentation at the airport or in any circumstances due to the negligence of guest not informing him/herself on any laws, regulations or requirements before travelling to Belize or when entering the country of Belize.

Guest will not be refunded prior to booking tours during any war, rebellion, terrorism, insurrection, sickness, quarantine, epidemics, theft, or any other cause(s) beyond the company’s knowledge. You waive any claim against Tukan Shuttles & Adventures  for any such loss, damage, injury, or death.